VOO is a provider of wired high-speed internet and telephony in Belgium, created in 2006 and later acquired by Orange Belgium.
How to reach VOO’s customer service by phone?
There are multiple phone numbers you can reach out to:
For general inquiries, you can contact the company’s headquarters at 04 220 12 15.
To contact the sales department, simply dial 0800 43 111 available from Monday to Friday from 8:30 am to 8:30 pm, and on Saturday from 10 am to 6 pm. You will be connected to an advisor who will help you find the offer that best suits your needs.
If you are an existing customer and need to contact the customer service for any issue, call 078 50 50 50 available from Monday to Friday from 8:30 am to 6 pm and on Saturday from 9 am to 1 pm. The service is free from your VOO landline.
For VOO Mobile customer service, dial the toll-free number 5050 from your mobile.
If you are a business customer, you should dial 0800 43 433 for information.
How to contact VOO customer service by email?
VOO’s customer service does not have an email, but you can contact them via various online forms based on your request. Simply go to the « Contact us » section at the bottom of the page, then select the nature of your request (administrative, technical, commercial, billing, moving, cancellation).
You will then find the appropriate contact form for your issue, which you can send to the customer service.
How to contact VOO customer service by mail?
You can write to VOO’s customer service by sending a letter to the company’s headquarters:
VOO SA
Rue Louvrex, 95
B-4000 Liège
Ensure to provide your contact details to receive a response to your request, and it is advisable to send your letter by registered mail to ensure it reaches the correct recipient.
How to contact VOO customer service on social media?
The brand VOO is present on several social media platforms where you can try to contact them:
Contact VOO on Facebook;
Contact VOO on Twitter;
Contact VOO on Instagram;
How to visit a VOO store?
You can directly speak to a customer service representative in a store. To find the nearest store, visit the brand’s website and go to « Let’s meet » at the bottom of the page. Simply enter your postal code or city, then by clicking on the chosen store, you will have access to its contact details to reach out and make an appointment.
How to terminate a contract with VOO?
You can terminate your contract with VOO at any time for any reason. You will need to go to the website and fill out the form or send a termination letter by recommended or standard mail to the address above.
It is also possible to terminate with an advisor by phone at 04 266 41 14 available from Monday to Friday from 8:30 am to 6 pm and on Saturday from 9 am to 1 pm.
How to exercise your right of withdrawal with VOO?
If you have subscribed to a contract with VOO, you have 14 days from the receiptdu équipement pour vous rétracter sans raison. Pour exercer sa capacité de retrait, vous devez joindre le support client au 078 50 50 50 où un conseiller vous détaillera les étapes à suivre et le formulaire à compléter.
Comment formuler une protestation envers VOO ?
Si vous n’êtes pas content du service de VOO, vous pouvez soumettre une réclamation au sein de leur support client en utilisant le formulaire de contact sur leur site web ou par écrit envoyé au support client à l’adresse :
VOO SA
Rue Louvrex, 95
B-4000 Liège
Si après avoir tenté de trouver une résolution à l’amiable avec le support client, votre problème n’est toujours pas résolu, vous pouvez vous tourner vers le Service de Médiation pour les Télécommunications établi légalement auprès de l’Institut belge des services Postaux et des Télécommunications, soit par courrier à l’adresse :
Ellipse Building
Bd. du Roi Albert II, 35 à 1030
Bruxelles
Ou par fax au numéro 02 219 77 8, ou directement dans les bureaux du service de médiation de 9h à 17h.
Toutes les informations sont détaillées dans un article explicatif sur la façon de déposer une réclamation auprès de Voo.