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Track My PROMOD Package – French Women’s Fashion Brand

Track My PROMOD Package: PROMOD is principally a French brand offering women’s ready-to-wear fashion. Additionally, it provides the possibility to place orders online through its website. Moreover, its origins date back to 1975 with its founder, Francis-Charles Pollet. Significantly, it’s a family-run business that also extends its services globally. Furthermore, the brand presents an accessible and high-quality product range to please all women.

  • What steps should I take to track my package with PROMOD?
  • I would like to get updates on the status of my PROMOD package.
  • What are the options for tracking my PROMOD package?
  • How can I communicate with PROMOD’s customer service?

how to track my package and find out the delivery date of my order from PROMOD

If you wish to monitor the progress of your packages and determine the anticipated delivery date for your order, we are here to assist you 24/7 [this is an independent service from the brand – To use our service, a package tracking number is needed – An order number alone is not sufficient]. Dial:

For an in-store pickup, it is not possible to track your order. However, you can rely on the brand for this.

Alternatively, if your delivery is to a pickup point or your address, you can follow your package once it departs the warehouse. You’ll receive a link; to access it, visit your account and look under the section « Track My Recent Orders ». By clicking on it, you can view the real-time progression of your package.

contact PROMOD by phone

To reach PROMOD’s customer service, dial: +32 71 42 35 97.

A customer service representative will be pleased to take your call immediately and address all your inquiries.
How to get in touch via email or contact form with PROMOD

On the other hand, you can also utilize their online form to send a communication. To do this, simply click on this link: Nonetheless, you will need to provide personal details and clearly state your inquiry.

Alternatively, you may send your request via email at:

How to send a mail to PROMOD via postal service

Furthermore, you can employ their postal address to dispatch a complaint letter or other correspondence. Subsequently, you should direct your mail to:

Promod Customer Service
Chemin du Verseau
59847 Marcq en Baroeu

How to decline a PROMOD package

Initially, you have the option to refuse a package if it does not match your selection. Moreover, you can do this

Before or after receiving your delivery, it is imperative to notify the brand of your decision and provide legitimate explanations.

how to return a PROMOD order

Furthermore, if you no longer desire to keep the parcel you received, you are granted a 30-day period for its return. Initially, you may opt to take it back to the store. Alternatively, if you have opted for delivery to a collection point, you can enjoy a complimentary return via Mondial Relay. To initiate this, you must access the return link found under the « Track my recent orders » section. Additionally, sending it back through the postal service is also possible, yet this expense will be borne by you.

how to get a refund for a PROMOD order

To expedite your refund, visiting the nearest store directly is the fastest method. Otherwise, following the returned item, the brand will process your refund using the original payment method. Afterwards, a waiting period of at least 14 days is commonly expected before receiving your refund. Should there be any complications, their customer support is available for assistance.

Lastly, you can also engage with them via social media platforms:






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