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track my KOL package – innovation-focused Kol, specializing in swift delivery

track my KOL package: Kol is a web-based enterprise with a readily accessible mobile interface. It holds a local presence in Paris, Ile-de-France. This entity excels in the rapid delivery of wines and spirits. It has developed an app aimed at elevating KOL’s efficiency to heighten customer satisfaction.

The enterprise Kol was established around the year 2015. It has lately inaugurated its fifth market in 2021. The business falls under the « dark stores » category, operating as a supermarket without a permanent customer base.

It offers expedited delivery service. The dispatching of orders is accomplished within a maximum of 30 minutes. The beverages are delivered at the perfect tasting temperature, with vodkas at -18°C and champagnes at 9°C. In total, its assortment comprises 1000 products, inclusive of 500 within its beverage segment, alongside 400 food items and 100 DPH products.

  • I would like to track my Kol package, what should I do?
  • What is the method to reach out to Kol?
  • Is there an issue with the delivery of my Kol package?
  • How can I view the Kol shipment history?
  • What is the process to contact Kol via phone?

How can I check the status of my Kol package?

If you wish to monitor the progress of your parcels and learn the delivery date for your order, we can be of assistance around the clock, 24/7 [service independently provided – utilizing our service necessitates a package tracking number – an order number alone is not sufficient]. Dial:

With Kol, there is no minimum purchase required to submit an online order. Nevertheless, you ought to be aware that the delivery charge fluctuates based on your location or the dispatch point. Therefore, you need to complete your order via the mobile app. A nearby operator will receive a shopping list displayed on the screen.

Be mindful that the service offers deliveries both day and night. Your basket will be transported using an electric bicycle. To initiate a secure shipment, you ought to double-check and confirm the dispatch address before confirming. Before ordering, you can view the estimated delivery time on your screen. When the order is placed, you can monitor the expected arrival time of your package.

For tracking your order and inspecting the delivery status, please proceed as follows. It’s necessary to steer to this webpage: Pick out the order you’d like to follow in your KOL application profile and observe its journey to your doorstep.

Available methods to contact Kol’s customer service

The firm offers a variety of channels to initiate contact with their customer support. If you desire to make a phone call to be able to

Pour contacter l’assistance client de Kol, composez le + 33 (0) 1 77 18 65 53. Un conseiller clientèle vous assistera et s’efforcera de répondre promptement à votre sollicitation.

Il vous est possible de solliciter des informations, exprimer des plaintes ou effectuer d’autres actions via l’envoi d’un email. Pour ce faire, adressez simplement votre correspondance à l’email suivant :

Si votre préférence va à la rédaction d’un courrier formel à transmettre par voie postale, veuillez l’expédier à la localisation centrale de l’entreprise en France, à l’adresse ci-dessous :


18, Rue Sainte-Foy,

Paris, Ile-de-France 75002,


La présence de Kol s’étend également aux plateformes de médias sociaux pour toute requête complémentaire :





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