Suivre mon colis DECITRE.FR – Achetez en ligne chez Decitre – Paiement en ligne sécurisé

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Track my DECITRE.FR package – Buy online at Decitre – Secure online payment

Decitre bookstore was established in 1907 in Lyon by Mr. Decitre. The brand was acquired by Le Furet du Nord in 2019. In addition to its 11 bookstores in Rhône-Alpes and the Paris region, Decitre has also been offering its products online since 1997. By logging on to, you will find a wide range of items: textbooks, comics, books (French or foreign literature, detective stories and science fiction, children’s literature, novels, etc.). Equipped with extensive experience in online sales, Decitre offers various delivery methods.

  • How to track my package in Belgium?
  • How to check the status of my order?
  • How to track the delivery of my package in Belgium?
  • Can I find out the delivery date of my package in Belgium?
  • How to contact customer service in case of delivery issues?

Do you want to track the progress of your packages and know the delivery date of your order? We can help you 24/7 [independent service provider – Using our service requires having a tracking number – An order number is not sufficient]. Call:

Package tracking is a simple process. Customers can do it after placing an order on To know the progress of your order, simply log in to your online customer account. Once logged in, you should check the « All my orders » section on the left column. There, you will find the list of your orders. To know the status of your order, please click on the « View order details » menu. Your package is being prepared if you see the mention « Items not yet shipped ». Your items have left the warehouse if the status indicates « Shipped items ». By clicking on the « Track package » link, you will be automatically redirected to the carrier’s website to track the delivery of your package in Belgium.

Various ways to contact customer service

Do you have a question about the delivery of your order? Before contacting customer service, it is advisable to visit the Decitre website to find an answer to your question. Online, you can consult numerous sections. For example, you will find practical information about delivery on this page.

In some situations, customers want to directly contact customer service. For this, offers various contact methods.

From Monday to Saturday, from 8:30 am to 7:30 pm, you can call the following number 01 76 49 48 00. A contact form is also available to customers on this page: Decitre customer service also responds to requests sent by postal mail.à : Assistance clients –16 rue Jean Desparmet–69371 Lyon cedex 08.

For a closer connection with its clientèle, Decitre is also active on social networks. Follow its accounts to stay updated with the latest news and special offers from your bookstore.

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