Introduction
EUROPCAR is a company specializing in car and van rental, it also offers scooter sharing and chauffeur service.
EUROPCAR was founded by Raoul Louis Mattei in 1949 in Paris under the name « L’abonnement Automobile », it was in 1974 that it changed its name to EUROPCAR.
The first EUROPCAR agency to open internationally was in Belgium in Brussels in 1970.
Since May 2018, the EUROPCAR group has changed its name and identity to become Europcar Mobility Group.
- Contact EUROPCAR’s customer service
- Cancel my reservation with EUROPCAR
- File a complaint with EUROPCAR
How to get in touch with EUROPCAR’s customer service?
- Phone
- Contact form
Need to reach EUROPCAR’s customer service? You can contact them via the contact form for all queries related to your rental, reservation, for inquiries during the rental, or at the end of your rental to pay a fine…
Want to contact EUROPCAR’s customer service by email or phone? Depending on your request, the contact details will be:
- Reservations Center:
- By email
- By phone at:
0032 2 348 92 12
Monday to Friday from 8AM to 7PM
- Customer Service:
- By email
- By phone at:
0032 2 709 71 15
Monday to Friday from 8AM to 7PM
- Debt Recovery Service:
- By email
- By phone at:
0032 2 709 71 37
Monday to Friday from 9AM to 6PM
- Sales Department:
- By email
The address of EUROPCAR’s headquarters in Belgium for sending your mails is:
Europcar Belgium
Avenue Louise 231
1050 Brussels
How to cancel my reservation with EUROPCAR?
You have an ongoing reservation and need to cancel it?
To cancel your reservation, you will need to contact EUROPCAR’s customer service:
- via contact form
- via phone at:
0032 2 709 71 15
Monday to Friday from 8AM to 7PM.
- Online
If you cancel less than 48 hours before the scheduled departure time, EUROPCAR reserves the right to charge you a penalty.
Cancellation more than 48 hours before the vehicle’s departure is free of charge.
How to file a complaint with EUROPCAR?
You have made a reservation with EUROPCAR and are not satisfied with the rental or the services?
You will be able to lodge your complaint with EUROPCAR’s customer service by phone or email.
Not satisfied with the response received?
You will be able to contact the Consumer Mediation Service at:
- By email
- By fax at 02 808 71 20
- By phone at 02 702 52 00
- By mail:
North Gate II
Koning Alber II-Ian 8
1000 Brussels
- Online
The country in which you made the booking is different from your country of residence?
You will be able to contact European Car Rental Conciliation Services by email.