Contacter la Gare de Bruxelles Midi

call service


The Brussels Midi Station is one of the 3 biggest train stations in Brussels and is located in the municipality of Saint Gilles. It was put into service in May 1840.

How to book a train at Brussels Midi Station? How to contact the lost and found service at Brussels Midi Station?
Source: Own work
Author: Sabre68

It is connected to the Belgian rail network and is the ideal starting point for your trips to France, Germany, the Netherlands, Great Britain, and Luxembourg.

Note that Brussels Midi Station accommodates Eurostar, Thalys, ICE, TGV Brussels France, and InterCity.

At Brussels Midi Station, you can find the check-in for Eurostar.

Other services are also available such as automatic luggage lockers, paid parking, connections to buses and metros, and taxis…

The address of Brussels Midi Station is:

Avenue Fonsny 47B,

1060 Brussels

  • How to reach out to Brussels Midi Station?
  • How to reach out the lost and found at Brussels Midi Station?
  • How to make a reservation?

How to contact the customer service of Brussels Midi Station?
  • Phone
  • WhatsApp
  • Messenger
  • Contact form

Brussels Midi Station is part of the SNCB network.

Need help to know the schedules, the services offered at the station, information about connections, your ticket…

The SNCB customer service is available for all your information requests via a contact form, via Messenger, via phone at:

+32 (0)2 528 28 28

From Monday to Sunday between 7 AM and 9:30 PM.

Or via WhatsApp at:

+32 (0)4 92 88 00 00

Weekends from 7 AM to 9:30 PM and from Monday to Friday from 6 AM to 9:30 PM.

For sending your postal mail, the address of the SNCB is:

SNCB Marketing & Sales

Customer Service


Avenue de la Porte de Hal 40

1060 Brussels

How to reach the lost and found service at Brussels Midi Station?

If you have recently been to Brussels Midi Station and have lost an item?

You can contact the lost and found service via contact form.

With this form, you will make a loss declaration, you will have to provide the category of the lost item, its color, you can also provide additional information and add a photo.

When sending the contact form, you will receive a confirmation email acknowledging your request.

The lost and found service will send you an email once your item is found.

YouYou will then have 7 days to collect it from the station where it is located for free.

Is the station where your item is located far from your place or you cannot go there?

Upon receipt of the email informing you that your item has been found, you can within a period of 7 days request that your package be made available at the station of your choice.

In this case, a fee of 5€ will be charged to you.

After the 7-day availability period, if you have not retrieved your item, it will be sent back to the depot station for 50 days. After this period, it will no longer be possible for you to collect it, and it will be donated to a charity: « The Little Nothings » association.

How to book a train at Brussels Midi station?

If you are taking a train from Brussels Midi station and want to reserve your ticket there?

You can buy your train ticket directly at the international counters every day from 5:45 AM to 9:30 PM.

SNCB vending machines are available at Brussels Midi station for purchasing your ticket.

Brussels Midi station is open from 4 AM to 1 AM.

Follow Brussels Midi station on social media



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