- For your residence or for a vehicle, bicycle, scooter, or soft mobility device and involved in an accident, the phone number is +32 (0)4 220 34 00.
To send a message to ETHIAS, the contact address is:
ETHIAS S.A
Rue des Croisiers 24,
4000 Liège
How to subscribe to an insurance at ETHIAS?
Do you want to enroll in the insurance(s) offered at ETHIAS?
You can request a quote and complete the enrollment process directly online.
Prefer to speak with an advisor?
You can call at 04 220 30 30.
How to file a complaint at ETHIAS?
If you have an insurance contract with ETHIAS and you want to submit a grievance, you can send it to the ETHIAS customer service:
- By e-mail
- Through a contact form
- By mail to:
Gestion des plaintes
Rue des Croisiers 24
4000 Liège
Your complaint will be processed within 20 working days. If the response provided does not satisfy you,
You can escalate your complaint to the Insurance Ombudsman :
- By phone at +32 2 547 58 71
- By e-mail
- By mail to:
Insurance Ombudsman
Square de Meeûs 35
1000 Brussels
If you want to file a claim related to a workplace accident, it should be directed to the Federal Agency for Occupational Risks (FEDRIS) :
- By phone at +32 2 226 64 00
- Through e-mail
- By mail at :
Fedris
Astronomy Avenue 1
1210 Brussels