Takeaway is a Franco-Dutch company specializing in home delivery with online ordering. Orders are placed through the brand’s website or its app with thousands of partner restaurants and delivered by independent couriers. Present worldwide, Takeaway acquired the company Just Eat in July 2019, explaining the brand’s often referred to as Just Eat Takeaway.
Its main competitors in this online meal delivery market are Deliveroo, Uber Eats, and Foodora.
How to reach Takeaway online?
To get information about Takeaway, the website in Belgium allows the public to find all the services offered by the brand, as well as to know the prices, ordering procedures, receipt, and all partner restaurants. Customers can also use the dedicated applications available for free download on the App Store or Google Play.
Note that the website is in the French language, but anyone can change the language according to the country by simply clicking on the flag at the top right of the site in the menu bar.
To contact Takeaway’s customer service via the website, click at the bottom of the page on « Customer service« .
General arrangements, accounts, orders, deliveries, payments… you will find a fairly comprehensive FAQ to help you if you encounter a problem.
How to contact Takeaway’s customer service by phone?
If you want information on using Takeaway’s services, a problem with your account, an order, a payment… you can contact a customer service advisor at Takeaway in Belgium by dialing 02 375 92 32 (7 days a week from 9:30 am to 11 pm). A fax number is also available at 02 375 99 43.
How to contact Takeaway’s customer service by using a form?
If you have difficulty reaching an advisor by phone, clients can contact Takeaway’s customer service via contact forms for various questions and for a complaint on the complaints page.
Regarding these complaints, it should be noted that, by placing an order, the client is first entering into a direct contractual relationship with the restaurant for the provision of the offer selected by the client. The client is therefore committed by the order and is not entitled to a refund except in case of cancellation agreed upon by the restaurant.
So, you should first try to contact the restaurant before Takeaway’s customer service. If you are unable to reach the restaurant or establishment, then you can contact Takeaway’s customer service by phone or via the forms indicated above, stating the details of your order.
How to contact Takeaway’s customer service by email?
In addition to the forms, you can also report an issue via the following email be@takeaway.com or through social networks (see paragraph below).
How to contact Takeaway’s customer service by mail?
A question? A complaint? You can contact Takeaway by mail in Belgium at the following address:
Takeaway Belgium
Avenue Du Port 86/C, B411
1000 Brussels
The headquarters of Takeaway is located in the Netherlands at this address:
Takeaway.com European Operations B.V.
Piet Heinkade 61
1019 GM Amsterdam
The Netherlands
If you wish to make a complaint, the registered letter must include :
- the subject of your request
- your contact details
- your customer number and the order number
- all supporting documents
How to reach Takeaway customer service via social media?
To contact Takeaway customer service, you can also use social media :
Contact Takeaway on Facebook
Contact Takeaway X (formerly twitter)
Contact Takeaway on Instagram
Contact Takeaway on Youtube
How to place an order on Takeaway.com?
To place an order, the customer will need to create an account. Then, simply indicate the location to see the list of Takeaway’s nearby partners. Takeaway.com offers on its online ordering and delivery platform more than 15,000 restaurants and professional third-party businesses throughout Belgium, where consumers can place their orders.
What to do in case of a dispute with Takeaway?
As mentioned earlier, customer complaints regarding the offer, the order, or the performance of the contract must first be addressed to the restaurant. In the resolution of complaints, Takeaway.com can only act as a mediator.
If the customer has a complaint about the service, it must be communicated, by email or by post, to Takeaway.com’s customer service using the contact form. After receiving the complaint, Takeaway.com will respond as soon as possible, usually within 2 weeks.
If the dispute is not resolved, the customer can benefit from and use an online dispute resolution platform established by the European Commission.