Si vous avez besoin d’informations sur les services, les horaires, les correspondances, les tarifs, les abonnements, il vous faudra prendre contact avec le service client de la SNCB, en utilisant l’une des méthodes suivantes :
- Formulaire de contact
- Messenger
- Mobile : +32 2 528 28 28
+32 4 92 88 00 00
Between Monday to Friday from 6 am to 9:30 pm.
During the weekend from 7 am to 9:30 pm.
For the postal mail, you can send it to :
SNCB Marketing & Sales
Customer Service
B-MS.14
Avenue de la Porte de Hal 40
1060 Bruxelles
How to reach the lost and found service at ANVERS-CENTRAL STATION ?
After your train journey and arrival at ANVERS CENTRAL STATION, you realize that you have misplaced your item ?
You will be able to report the loss by using this loss declaration form.
While filling out the contact form, they will ask you to provide the category of your item, any identifying information, a photo if available, its color.
Upon sending the form, a confirmation email will be sent to you.
Once your item has been found, the lost and found service will send you an email.
The email received will indicate that you have 7 days to collect it at the station where it is located.
Unable to visit this station? You will have 7 days to request that your item be transferred to the station of your choice, with a fee of 5€ charged.
After 50 days, if your item has not been found, the search will be stopped. If you have not collected your item within the 50-day period, it will be donated to a charity.
How to purchase a train ticket from ANVERS CENTRAL STATION ?
In ANVERS CENTRAL STATION, you can purchase your tickets :
- At the automatic ticket machines : 7 days a week from 5:45 am to 10 pm
- From the ticket counters, from Monday to Sunday from 5:45 am to 10 pm
Your train tickets can also be purchased online.